By booking service with Sorrento Tour Guide and through this website, you agree to have read, understood, and fully accept all terms of service listed below.

SERVICES

All the guided tours are conducted by English speaking Licensed Tourist Guides provided with Official badge displaying the license number on it in compliance with the Italian laws.

Only licensed Tour Guides may guide you at the sites you visit.

The private tours and transfers are provided by professional  drivers. The vehicles are correctly licensed and insured by the local authority.

The drivers are  NOT Licensed Tour Guide and will not provide services of a guide.

Italy has strict laws and regulations in place to protect licensed tour guides, this makes it unlawful for Tour Drivers offer commentary about sites outside the vehicle. In order for us to comply with Italian laws, Tour Drivers may not tour our guests near or inside monuments, museums, churches or piazzas.

RESERVATIONs and PAYMENTS

All the services can be booked directly on our website. We do not accept bookings less than 24 hours before

Once we have received your booking  and the deposit of 20% of the full amount by Paypal secure system, we will confirm your reservation by sending a Voucher that contains the details of your reservation.

Contact us immediately if any information which appears on any document is incorrect or incomplete.

You may also use the Paypal link to pay by credit card.

The remaining balance will be paid cash (euro) at the end of the tour.  We do NOT accept credit card payment on the day of your service.

CHANGES

if you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests few if you submit your request few days prior. FORCE MAJEURE

SORRENTO Tour Guide accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, fire, flood, natural disaster, weather problems or similar events beyond our control.

INSURANCE

SORRENTO TOUR GUIDE  strongly recommends to have travel insurance.  It is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover. The Client (s)  are solely responsible for providing insurance protection which has various requirements depending on the activity.

REFUNDS FOR CANCELLED BOOKED Private TOURS and guided service WILL BE MADE ON THE FOLLOWING  BASIS

If your booking cancellation occurs within
2 weeks before the tour date you’ll receive a total refound
1 weeks before the booked tour date: 50% refund

less then 1 week before the booked tour date: no refund

REFUNDS FOR CANCELLED Transfers

If your booking cancellation occurs within
1 weeks before the transfer date you’ll receive a total refound
6-4 days before the transfer date: 50% refund

3 days  before the transfer date: no refund

ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING VIA EMAIL and confirmed by us so your cancellation will be on record. WE DO NOT ACCEPT CANCELLATIONS BY PHONE, TEXT MESSAGE, OR 3RD PARTIES.